Frequently Asked Questions About Online Ordering

How is R.F. Ohl able to offer such low pricing?

A lot of things affect the delivered per gallon price of oil charged to you. For most fuel providers, the following represent the greatest costs and therefore increased per gallon price.

• Cost to carry money (receivables)
• Bad Debt
• Office Staff Labor
• Delivery Costs

Our online service greatly reduces and/or eliminates these costs. Fuel orders are handled online. This greatly reduces labor and phone costs. Payment processing is done automatically and before delivery is made. This eliminates bad debt and receivable carry costs. Deliveries are routed in advance saving on delivery costs. All of these savings are passed along to online customers. While R.F. Ohl certainly still offers a full line of products and services via the “traditional” way, we feel that many will find this service of value!

What is your minimum delivery?

Our minimum delivery is 100 gallons. The ordering system will notify you of the minimum delivery and of any additional fees for your zip code before your credit card is charged.

Do you deliver to businesses or just homes? What if I rent my home?

Online ordering is a service for residential homeowners or rental customers only! Commercial customers are handled directly through the R.F. Ohl office. If you are a commercial customer, please contact R.F. Ohl directly at 610-377-1098 to discuss your situation. R.F. Ohl custom tailors commercial accounts based on the needs of each individual business.

When will I receive my order?

It depends on the delivery service level you choose. We offer 2 business day, next business day and sometimes same business day delivery options. There is no delivery charge when you choose standard 2 business day delivery. There are additional fees for guaranteed next day and same day deliveries.

Do I need to be home when you deliver?

You do not need to be home when we make your delivery UNLESS you ran out of oil and need a “prime and start” or your fill pipe is not accessible from outside. This is information that you should provide in the Special Instructions section. The first time we make a delivery to your home, we will need to inspect the fuel oil piping to make sure everything is ok. There is no charge for this inspection.

Will you deliver on Saturdays or Sundays?

Not for online ordering. We deliver Monday thru Friday (excluding holidays) only.

I noticed the price dropped after I placed my order. Can I have it at the lower price?

Prices are set at the time you place your order not when the fuel is delivered.

I ordered more oil than my tank can hold. What do I do?

Nothing! Your credit card will be refunded within a few days of delivery. Please be advised that there is a Short-Order Fee of $25 for deliveries where we are unable to deliver at least 90% of the gallons ordered. This fee will be deducted from the amount of refund owed to you. Also, your price will be adjusted to reflect the correct order quantity category.