Steve Ohl Interview Discussing Orefield Heating Oil Delivery And More
Watch an interview with Steve Ohl, discussing Orefield heating oil delivery, customer service and some questions from viewers.
What Separates R.F. Ohl from the Rest of the Heating Oil Delivery Companies?
Most heating oil delivery companies focus on getting as many customers as possible without regard to the quality of service they provide. But for R.F. Ohl, the emphasis is on customer service. For one, they always make sure that a customer who inquires about the services will be able to talk to a representative 24 hours a day. It means everyone can call and seek help and assistance any time of the day.
Every aspect of operation is likewise intended to make life easier for customers. That being said, R.F. Ohl can be reached through email, Facebook, and Twitter. The online presence also includes online ordering and payments. Additionally, there is full service and delivery even for propane based heating systems. There is also an open policy asking customers of the experience they have with the service, encouraging customers to provide feedback about services, good or bad.
The goal is being as proactive and customer-friendly as possible. This type of service is something that is not common in other oil delivery companies especially those that are focused solely on supplying oil and nothing else. Another differentiator is Ohl’s commitment of being proactive in engaging with the community by hosting and/or participating in community fundraising events, as well as sending newsletters and information to customers on a consistent basis.
Furthermore, Steve answered a bunch of questions from residents and homeowners:
Q1 – Orefield PA listener asks, can diesel be used in the heating system?
A – Absolutely yes. Diesel actually won’t hurt anything. In fact, it is lower in sulfur content, which means it burns a little cleaner. But obviously the downside is that it is more expensive compared to traditional heating oil. So it’s not really something that anyone would want to use for long term purposes. It is worth noting though that R.F. Ohl uses an additive in its heating oil to keep the burning as clean and as safe as possible. There are very few heating oil delivery companies that actually put additive in their oil considering the additional expense needed to have it. R.F. Ohl goes the extra mile and includes this additive which ultimately pays off for the consumer because aside from the fact that it is cleaner, it also keeps the tank cleaner and the oil burns cleaner, thus the heating system filters don’t need to be cleaned out as often.
Q2 – Do I have to put oil in the tank during the summer season when I don’t need to use the heating system?
A – The best scenario in this instance is that if you have half a tank or probably lesser, it is highly recommended topping it off, especially if the heating oil tank is situated outside instead of the basement. This is to prevent the effects of condensation in the inside, which by the way is caused by the constant changes in temperature outside.
Q3 – What is the projection of heating oil in Tamaqua PA and gas prices this winter?
A – A report issued by the Energy Information Administration says that in the near term, natural gas prices will rise approximately two percent and it will continue to climb to five percent of where it was last year. Heating oil on the other hand is expected to drop about nine percent. But it has to be pointed out that projections are literally projections – which mean you cannot really fully rely on them. But they are a good stuff to weigh on because they are based from historical data combined with expert views.
Q4 – Do you deliver heating oil to Orefield PA and do I have to be home when the oil gets delivered?
A – Yes, R.F. Ohl delivers heating oil to Orefield PA. Now the only time you have to be home is during the first delivery. During the first delivery, the company wants to make sure that everything is okay including the piping to the oil tank and if the air vent is working the way it is supposed to. Anyhow, being home at the first delivery is also something that you would want to in order to avoid any risk or kind of accidents. But the delivery, even the first one is as quick and fast as it can get. Everything can be done in roughly five minutes including the inspection of the piping and vent. But after the first delivery, there is no more need for you to be home for the next deliveries.
Q5 – New Ringgold PA viewer asks what is the difference between will-call and automatic delivery?
A – As the term suggests, will-call means you just see you tank and make the decision if you need a delivery. But heating oil companies have specific minimums for this type of deliveries. The average is a hundred and fifty gallon delivery. Automatic delivery on the other hand is the much better choice. The homeowner doesn’t have to worry about checking the tank to make sure that the oil level doesn’t get too low. The delivery will be based on annual usage integrated into a formula with the heating degree of the day. The accuracy and preciseness of the company’s calculation guarantees that the homeowner will never run out of oil. Just to make sure everything is covered, there’s even a money-back guarantee in case it happens.
To schedule a heating oil delivery or heating system servicing, call R.F. Ohl at:
(610) 624-4827